Privacy Policy

1. Information We Collect

When you use PlotMarker, we may collect:

• Account information: Name, email address, and phone number when you create an account or place an order.
• Order information: Delivery details, service selections, special instructions, and payment information processed securely through Stripe.
• Usage data: Pages visited, search queries, and interactions with our service to improve your experience.
• Device information: Browser type, operating system, and IP address for security and analytics.

2. How We Use Your Information

We use your information to:

• Process and fulfill your flower delivery and gravesite service orders.
• Send order confirmations, delivery updates, and photo proof.
• Communicate about your account, orders, and service updates.
• Improve our services, search functionality, and user experience.
• Prevent fraud and ensure the security of our platform.

3. Payment Processing

All payments are processed securely through Stripe. We never store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

4. Information Sharing

We share your information only as needed to provide our services:

• Service providers: We share delivery details (cemetery, grave location, service type, special instructions) with the provider fulfilling your order. We do not share your payment information with providers.
• Payment processor: Stripe processes your payment securely.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

We do not sell your personal information to third parties.

5. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data by contacting us at support@plotmarker.com.

6. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.

To exercise these rights, contact us at support@plotmarker.com.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy, contact us at support@plotmarker.com.